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Frequently Asked Questions
Order
EUROPEAN UNION
All duties, customs and taxes are included, meaning nothing will be charged.
All orders will be shipped within 1-2 business days after the order takes place. After your order is processed and shipped, you will receive a confirmation e-mail with a tracking number.
If, for any chance you can’t track your package on the courier website, please contact us. Transit times will vary depending on your location but please allow 2-4 business days in the European Union. Total delivery time: 3-6 business days.
After your order is processed and shipped, you will receive a confirmation e-mail with a tracking number and with the courier in charge of your shipment.
Please go to the Return Portal and follow instructions.
Please reply to the confirmation email you received when completing your order, that way we have all your info in one place and will be able to help you as quickly as possible.
Online orders support e-mail: banakova@anypointlogistics.com
You can reach out via whats'app following this link.
Yes. You must register your return or exchange within 14 days from the delivery date of your order. Please access our Returns & Exchanges Portal to register your return or exchange.
If you are having difficulties on our Returns & Exchanges Portal please e-mail our customer service team at banakova@anypointlogistics.com please allow 1-3 business days for a reply.
